We create digital experiences that enable brands to connect and understand their audiences.
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The past few years have been challenging for everyone. During this time, we are proud to have supported NHS Digital in working on the government’s response to the coronavirus pandemic. Our work on interpreting policies…
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Tredz faced a challenge many successful ecommerce sites have. Over 10 years, their site had performed well, selling over £46 million in cycling goods a year. During Covid, their ecommerce arm reacted in an agile…
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The Alzheimer’s Society’s Memory Walk is a sponsored event that sees people of all ages and abilities unite to raise money and defeat dementia. The walks are spread across England, Wales and Northern Ireland, and are…
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The British Red Cross mobilise humanity so that people in crisis can recover. Their reach is global and their staff are spread across 100 offices. Inside the organisation, change was afoot and longstanding issues were…
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As a world-class visitor attraction, uniting the human race with the living world around it is a key priority for The Eden Project. This has played out in real-time following the launch of a revamped visitor website.…
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Girlguiding was founded on a simple assertion: that girls can, and do, amazing things when given the chance. Now, over a hundred years later, Girlguiding’s commitment to connecting girls from all walks of lives with opportunities…
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Highways England is the government organisation responsible for planning, building, operating and maintaining Britain’s motorways and major A roads. Highways England also delivers information and assistance to millions of people. It helps the economy thrive by…
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We’ve been working with the Independent Inquiry Child Sexual Abuse (IICSA) since 2015. Over the course of this ongoing partnership, we have provided support across 15 investigations, helping IICSA to launch, maintain and continually develop…
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Liberty Global is the world’s largest international TV and broadband provider. Operating under five consumer brands, they connect over 22 million customers in 12 different European countries to their next-generation services.** In 2015, we partnered with…
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Enabling busy staff to deliver the best in class customer experience, without exception. Liberty Global is the world’s largest TV and broadband provider, connecting 21 million customers under the brands of Virgin Media, UPC, UnityMedia and…
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In October 2017 we scooped the Digital Innovation award at WireHive 100 for our Virtual Reality (VR) project with the National Trust. We had already been experimenting with VR – interested particularly in its potential as…
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Usability is everything. And, when it comes to the NHS, it can save lives. This was demonstrated in dramatic fashion shortly after the Beta launch of our newly designed organ donation website for the NHS Blood…
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ParentPay is revolutionising the way that young people across the UK spend and save. Wishing to launch a parent-approved solution that provides young people with the tools to digitally track and accesses their finances, they…
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Website optimisation driven by UX and content strategy. The Quality Assurance Agency (QAA) is the UK’s independent quality body that regulates and safeguards the standards of UK higher education, wherever it is delivered in the world.…
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As the UK’s universal service provider, delivering a six-days-a-week, one-price-goes-anywhere postal service to more than 29 million addresses across the UK, Royal Mail wanted to make digital accessibility a key priority. Focusing on high-quality user experience, we…
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The RSSB (Rail Safety and Standards Board) is a respected knowledge holder within the rail industry. However, some of its paying members were not engaging with the organisation’s online resources – partly because of their…
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UWE Bristol wanted to create an online dashboard that would encompass the entirety of its digital experience. Our recent work provided the first step towards creating this dashboard. We did this by linking up systems…
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After working with Nomensa, Walsall Council can easily create cohesive, best-practice digital design that powerfully serves its citizens. It happens to the best of us. Walsall Council were spending resources maintaining an old, disconnected network of websites…
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A race against the clock. The Department for International Trade (DIT) has been in a race against the clock to build up its capacity in the run-up to EU Exit and the transition period. Nomensa…
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We are really proud of this project with Virgin Media Business (VMB) and our continuing partnership with them and the rest of the Liberty Global family. What’s more, this project got the industry talking too, scooping shortlists…
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We’ve been working closely with National Highways for three years now. Together, we’ve tackled usability challenges, mapped out journeys of the digital and physical kind, and created tailored tone of voice and design guides for…
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Virgin Media Ireland’s call centres were oversubscribed by frustrated customers who needed support with their products and services but could not find the advice they needed on the website. The care team, who spent their days…
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As part of our Digital Channel Partnership with the Met Office, we helped to define a new creative strategy for its consumer channels. Alongside extending and updating its existing web app, we also created a modern,…
We believe in creating groundbreaking experiences that make a measurable difference to peoples lives. Find out how we can help you.
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